Customer Service keeps making fools of us

Im pretty disgusted with this game! and i have so much to complain about!
i had my account suspended about a year ago! everytime i tryed to log on it never said that i had a permant ban just said that i had to contact zynga for reactivation. so i did and they said they i had violated the terms of service .. So i make a new account up and i got up to 194m! i then got hacked . i stoped them before they got anywhere, the next morning i log on and i had a message from zynga saying i had to pay the MAXIMUM of 1 million chips, so i did so! and they took the whole lot, i then contatced them, and showeed them the proof that i got hacked, they wouldnt listen, and wouldnt give me my chips back! .. iv recently asked for reactivation off my old account as my other one keeps getting hacked, and i know it wont be before long i get my account banned ... they have said no! its perminate but my mate was banned for 3 weeks and he asked them to reactivate it and they did! im really angry with this game and thinking about going to the pappers about it! iits like zynga bans everyone who has bigs amounts of chips!
also, find it abit funny how you can contact a live agent at any point in the day, and how come the number doesnt work for the hotline thing .. Your just a scamming bunch of people!